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Monday, August 6, 2012

Reasons for failing messages in XI production, but not in Quality


reasons for failing messages in XI production, but not in Quality
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Even though testing is performed well in quality, but we are seeing some failed messages in Production.



New interface/Project
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1. are you sending data same manner in Production. what you followed in Quality



When ever errors occurs, see the errors details, this helps us to solve 60-70% of the problem.

Sequence of analysis(if first time in production)
1. First , check if it is due to connection errors?
2. Second, check if it is due to application error?

if it is already running interface
1. first, check if it is due to application errors?
2. second, check if it is due to connection error?

some times, priorty based on our own analysis.


Data errors/ application errors.
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ex: 1. same message strucuture in production.
    2. Field lengths.
    3. Mandatory parameters.


Connection errors/access errors( most of the cases)
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ex:  1. is support team aware on user exipre details of SAP user id,(i.e connected to XI and vise versa), right roles what quality has
     2. will support team aware user lock information by seeing any produciton error.
     3. support team aware on user exipre details of 3rd party system(that is used communication channels of xi, target urls, are they maintained in same manner(quality) in production. except server host and port any context difference. and also user lock information by seeing any error, 3rd party server status by seeing any error.
     4. support team aware on outages details of SAP and NON-sap Systems.( programmed, un-programmed)
     5. are xi transports properly gone to production.
     6. and also SAP transports and/or 3rd party system transports trasfered properly, if any.
     7. any dependency on XI transports and SAP transport, (which one is first?)
     8. any service patch difference in Quality and production.(some time same code in quality and production behaves differently).
   
   

Enhanced projects
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     1.if any xi mapping changes(structure changes sender/receiver side), better refresh the production communication channels of xi;
     2.Production team, aware on new changes on that interface. so executing jobs/trigger message based on new condition.


;-) P. Deviprasad.

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